Privacy policy

We collect personal data relating to you ("Personal Data") as follows:

Personal Data You Provide

We collect Personal Data if you create an account to use our Services or communicate with us as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment information, and transaction history.
• User Content: We collect Personal Data that you provide in the input to our Services ("Content"), including your configurations, data uploads, API calls, reports, and other content you submit through Rio, RedQ, Quiisa, or our developer tools.
• Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send.

Personal Data We Receive from Your Use of the Services

When you visit, use, or interact with the Services, we receive the following information:

• Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
• Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback, the people or systems with whom you interact, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.
• Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
• Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to improve your product experience, for example to protect your account by detecting unusual login activity. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as GPS coordinates.
• Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you are not logged in, or to assist with authentication and customer support. For details about our use of cookies, please read our Cookie Notice.

Information We Receive from Other Sources

We receive information from other sources, such as our trusted security and safety partners to protect safety and prevent fraud, abuse, and other threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.

We use Personal Data for the following purposes:

• To provide, analyse, and maintain our Services, for example to process sensor data through Rio or generate reports through RedQ;
• To improve and develop our Services and conduct research, for example to develop new features;
• To personalize and customize your experience across our Services, for example to provide you with more relevant insights and recommendations;
• To communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services;
• To promote our products and services to you through direct marketing and on third-party properties, and to assess the effectiveness of those efforts, subject to your choices and controls;
• To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services;
• To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Gytev, or third parties, for instance to prevent harm to you or others.

We also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

We disclose your Personal Data in the following circumstances:

• Vendors, Service Providers, and Marketing Partners: To assist us in meeting business operations needs and to perform certain services and functions, we disclose Personal Data to vendors, service providers, and marketing partners, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety services, email communication software, web analytics services, payment and transaction processors, search and shopping providers, and information technology providers. When we work with Service Providers, these parties will access, process, or store Personal Data based on our instructions and only in the course of performing their duties to us. We also share limited information with select marketing partners who are not service providers in order to promote our products and services on third-party properties and help us assess the effectiveness of those efforts.
• Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
• Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
• Affiliates: We disclose Personal Data to our affiliates, meaning an entity that controls, is controlled by, or is under common control with HOEX LLC. Our affiliates may use this Personal Data in a manner consistent with this policy.
• Other Users and Third Parties You Interact or Share Information With: Certain Services allow you to interact or share information with other users or third parties. Information you share with third-party partners is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

We also aggregate or de-identify Personal Data so that it no longer identifies you and share it with third parties for the purposes described above, such as to help improve our Services.

We will retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data depends on the type of data, how we use it, and in many cases your settings:

• Information we retain until you delete it: Some of our Services allow you to delete Personal Data stored in your account. Once you choose to delete Personal Data, we will remove it from our systems within 30 days unless we need to retain it for longer as described below.
• Information we retain for longer for legitimate security, safety, or legal reasons: In some cases, we need to retain Personal Data for longer even after you delete it, for example because we are legally required to, to address fraud and abuse, for security reasons, or for financial record-keeping purposes. For instance:
  • If specific Content, or your account, is banned because of violations of our usage policies, we may retain that data to protect our services from fraud, abuse, or other violations of our policies;
  • If we are legally required to retain your data (for instance, we receive a lawful subpoena) then we may retain it for the duration of the relevant legal or regulatory obligation;
  • When we are a party to a financial transaction (for instance, when we process your payment for a subscription), we may retain payment and transaction related information to meet our accounting, dispute resolution, and regulatory compliance purposes;
  • When you ask us to delete your Personal Data, we retain the audit record of the erasure request to be able to verify that we have complied with the request.

In determining these retention periods, we consider a number of factors, such as our purpose for processing the Personal Data, the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and any legal requirements that we are subject to.

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

• Access your Personal Data and information relating to how it is processed.
• Rectify or update your Personal Data.
• Delete your Personal Data from our records.
• Restrict how we process your Personal Data.
• Transfer your Personal Data to a third party (right to data portability).
• Withdraw your consent, where we rely on consent as the legal basis for processing.
• Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your account settings, or by contacting us directly. You can contact our data protection officer at privacy@gytev.com.

Gytev processes your Personal Data for the purposes described in this policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers, or in countries or territories where our affiliates and partners or our vendors and service providers are located. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to Gytev through the Services, please email us at privacy@gytev.com. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.

Depending on your jurisdiction, you may have additional privacy rights. We honor requests from individuals to exercise their rights under applicable data protection laws.

Verification

In order to protect your Personal Data from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Data. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Data for verification. If we cannot verify your identity, we will not be able to honor your request.

Authorized Agents

Depending upon where you reside, you may also submit a rights request through an authorized agent. If you do so, the agent must present authority to act on your behalf, such as signed written permission, and you may also be required to independently verify your identity with us.

We may update this policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.

HOEX LLC, headquartered in Cotonou, Republic of Benin, is the controller and is responsible for the processing of your Personal Data as described in this policy.

Please contact us at privacy@gytev.com if you have any questions or concerns not already addressed in this policy.

HOEX LLC
Cotonou, Republic of Benin
Attn: Data Protection Officer
privacy@gytev.com